Resource Library
Practical worksheets, handouts, visual supports and guides for helping professionals. Search by keyword, filter by profession or topic, and preview each resource before you download.
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For Community services and case workers
A checklist for exploring housing options with clients, from crisis and transitional accommodation to social, community and private rental, with eligibility, documents and next…
Housing and practical stability · Service navigation
For Social workers
A planning template for social workers writing advocacy letters, covering purpose, audience, the client's consent and voice, key facts, impacts, the specific request and…
Advocacy and self-advocacy · Advocacy letters
For Community services and case workers
A preparation guide for case workers advocating on a client's behalf, covering consent, the client's goals, facts and evidence, escalation pathways and follow-up.
Advocacy and self-advocacy · Referral and case planning
For Community services and case workers
A navigation guide for workers on alcohol and other drug support, from harm reduction and counselling to withdrawal and residential services, family support and…
Alcohol and drug services · Alcohol and other drugs
For Disability support workers
An Easy Read guide to making a simple budget: money coming in, money going out, saving and getting help, with a simple weekly budget…
Accessible information · Budgeting and money
For Social workers
A plan for family and unpaid carers covering practical help, breaks, health, connection, money and a backup plan for times the carer is unable…
Care and support planning · Carer wellbeing
For Social workers
A short check-in for family and unpaid carers covering energy, sleep, health, connection, time for themselves and the support they would like, with prompts…
Carer wellbeing · Support networks
For Community services and case workers
A client-led case plan template covering the client's goals in their words, strengths, barriers, actions, who is responsible, timeframes and review.
Collaborative goal setting · Referral and case planning
For Community services and case workers
A structured guide for reviewing progress with a client and planning a safe, well-supported transition out of a service, including what to do if…
Case review and exit planning · Referral and case planning
For Community services and case workers
A tool for case workers and supervisors to review a caseload, considering risk, urgency, complexity and client goals, to plan contact frequency and identify…
Caseload management · Clinical and professional supervision
For Community services and case workers
A short, accessible feedback survey for community services, asking about respect, being listened to, getting help, ease of access and suggestions, with an anonymous…
Client engagement · Feedback and complaints
For Allied health and multidisciplinary teams
A template for mapping a client's journey through a service, from first contact to exit, noting experiences, pain points and improvement ideas at each…
Client journeys · Quality improvement
For Community services and case workers
A plain-language explainer for clients starting case management, covering what case management is, what to expect from your worker, your role, privacy, feedback and…
Case management · Client rights and responsibilities
For Allied health and multidisciplinary teams
A client-friendly directory template for listing local services by need, with plain-language descriptions, contact details, opening hours, costs and accessibility notes.
Community resources · Resource directories
For Social workers
A template for social workers and teams to map local services and supports by need, recording contacts, eligibility, costs, wait times, cultural safety and…
Community resources · Referral and case planning
For Social workers
A plain-language complaint letter template clients can adapt, with guidance on describing what happened, the impact, what they want, deadlines and where to go…
Advocacy and self-advocacy · Complaints
For NDIS providers and support coordinators
A complaints register and good-practice checklist that follow the NDIS complaints management rules, from acknowledgement and support to outcome, learning and 7-year records.
Audit readiness · Feedback and complaints
For NDIS providers and support coordinators
A declaration form for directors, managers and workers, and a register showing how each actual or perceived conflict of interest is managed and explained…
Audit readiness · Conflicts of interest
For Social workers
A plain-language explainer for clients about privacy, what information is kept, who it may be shared with and why, their choices, and the limits…
Informed consent · Privacy and information sharing
For NDIS providers and support coordinators
A register for every improvement that comes from feedback, complaints, incidents, audits and worker ideas, from the issue through to evidence that the change…
Audit readiness · Feedback and complaints
For Youth workers
A practical guide for young people cooking on a budget, with pantry staples, money-saving tips, three simple meal ideas and a weekly meal plan.
Budgeting and money · Independent living
For Social workers
A checklist for social workers supporting clients through tribunal or court hearings, such as guardianship, mental health or tenancy matters, covering advocacy, documents, statements…
Courts and justice · Supported decision-making
For Social workers
A social work critical reflection tool for examining a practice situation through assumptions, power, structural factors and values, leading to changes in practice.
Critical reflection · Reflective practice
For Community services and case workers
A client-led plan for staying connected to culture, community, language, family and country or homeland, with people and places that matter and support needed.
Cultural connection · Cultural safety
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