About this resource
The Practice Standards require perceived and actual conflicts of interest to be managed and documented. Providers of SDA, and SIL providers who are also the participant's landlord, must also make their conflict of interest policies available to participants in a way they understand. This resource has a declaration covering common NDIS conflicts and a register recording how each one is managed and how participants were told.
Purpose
To proactively identify, document and manage conflicts of interest.
Who it is for
Primary profession: NDIS providers and support coordinators. Also relevant for community services and case workers, disability support workers.
Client or participant group: Registered NDIS providers: directors, quality and compliance staff, house and team leaders.
Practice setting: Registered NDIS providers, especially those delivering both SIL and SDA or tenancy, or support coordination.
Suggested uses
- Yearly declarations by directors, managers and key workers
- New starter onboarding
- Managing SIL and SDA or tenancy overlap
- Audit evidence for governance and SDA or SIL modules
Instructions for practitioners
- Ask directors, managers and workers to complete a declaration when they start, every year and whenever something changes.
- Record each declared interest in the register with a clear management plan.
- Tell affected participants in a way they understand, and record how.
- Review the register at governance meetings.
Accessibility considerations
Plain-language declaration items; the Word version can be adapted to your roles.
Scope and limitations
A practical record-keeping tool. It is not legal advice and does not by itself show that a provider meets the NDIS Practice Standards. Check it against the current Practice Standards, NDIS rules and your registration groups, and adapt it to your own policies.
Research basis
Registered NDIS providers are audited against the quality indicators of the NDIS Practice Standards, which call for documented risk, quality, information, incident, complaints and human resource systems, a program of internal audits and continuous improvement; this tool helps organise that evidence but does not by itself demonstrate compliance. Specialist disability accommodation providers must meet the SDA Conditions Rule and the SDA module of the Practice Standards, including agreements that follow tenancy law, managed conflicts of interest, vacancy processes, well-maintained dwellings and documented arrangements with SIL providers.
- National Disability Insurance Scheme (Specialist Disability Accommodation Conditions) Rule 2018 (Cth). https://www.legislation.gov.au/F2018L00627/latest/text
- NDIS Quality and Safeguards Commission. NDIS Practice Standards and Quality Indicators. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
- NDIS Quality and Safeguards Commission. NDIS Practice Standards: Supplementary module: Specialist disability accommodation. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards/supplementary-module-specialist-disability
What is included
A 4-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced. Written for Practitioner Plus from the NDIS Practice Standards and NDIS rules listed in the research basis; no third-party template was used. It is not an NDIS Commission form.
