For Youth workers
Duty of Care Decision Guide
A decision guide for youth workers balancing young people's rights and autonomy with duty of care, covering risk, the young person's views, options, consultation…
Duty of care · Safeguarding
Topic
Professional practice and casework
Case planning, referrals, service navigation, team communication and practitioner reflection.
226 resources
For Social workers
Elder Abuse Awareness Guide
A practitioner guide to recognising and responding to elder abuse, covering forms of abuse, signs, talking with the older person, rights and choice, safety…
Elder abuse · Safeguarding
For NDIS providers and support coordinators
Emergency and Disaster Preparedness Plan
A person-centred plan for emergencies and disasters, covering support needs, communication, medication and equipment, evacuation, who to contact and an emergency kit.
Emergency preparedness · Person-centred planning
For Community services and case workers
Emergency Relief Request Preparation
A client-friendly checklist for preparing to ask for emergency relief: what you need, what services may ask, what to bring and what to do…
Emergency relief and food support · Housing and practical stability
For Community services and case workers
Employment Barriers and Strengths Plan
A plan for case workers and clients working towards employment, mapping strengths, barriers such as transport, childcare, health and documents, supports and next steps.
Employment · Employment planning
For Counsellors and therapists
End-of-Session Reflection
A brief end-of-session reflection for clients covering what was useful, what they will take away, how the session felt and anything to raise next…
Session feedback · Session planning and structure
For Counsellors and therapists
Ending Counselling: Looking Back and Looking Forward
A reflection for the final stage of counselling, looking back at progress, skills and insights, and forward to maintaining change, early warning signs and…
Endings · Progress review
For Community services and case workers
Engagement Barriers Reflection
A reflection for workers and teams on why people may not engage with a service, looking at practical, emotional, cultural and service barriers, and…
Client engagement · Critical reflection
For NDIS providers and support coordinators
Evidence Gathering Checklist
A checklist for support coordinators and participants gathering information before a plan reassessment, including reports, the participant's statement, carer input, progress and quotes.
Evidence and reports · Meeting preparation
For Community services and case workers
Exit Feedback Conversation
A guide for gathering feedback when a client's service ends, covering what helped, what could be better, how they are going now, ongoing supports…
Case review and exit planning · Exit feedback
For NDIS providers and support coordinators
Family and Carer Input Preparation
A preparation sheet for families and carers to share their perspective before planning meetings, covering the person's strengths and needs, the care they provide,…
Carer wellbeing · Family and carer involvement
For Allied health and multidisciplinary teams
Family and Carer Involvement Plan
A plan, made with the person's consent, for how family and carers will be involved: who, what information is shared, their role, how they…
Family and carer involvement · Informed consent
For Social workers
Family and Support Network Map
A concentric circles map for exploring who is closest to a person, who helps in practical and emotional ways, and where the network could…
Person in environment · Support networks
For Positive behaviour support practitioners
Family Input Form for Behaviour Support
A form for families to share their knowledge of the person: strengths, history, what helps, triggers, communication, family priorities and concerns, for behaviour support…
Family and carer involvement · Proactive support strategies
For Social workers
Family Meeting Planning Guide
A guide for planning and facilitating family meetings in health and community settings, covering purpose, attendees, interpreters, agenda, roles, the meeting itself and follow-up.
Discharge and transition planning · Family meetings
For Social workers
Family Strengths and Stressors Map
A visual map and table for exploring a family's strengths, stressors and supports across relationships, health, money, housing, work or school, community and culture.
Family systems · Person in environment
For Social workers
Family Violence Referral Pathways Guide
A practitioner guide to responding to family violence disclosures and referral pathways, covering immediate safety, listening, risk assessment through organisational frameworks, specialist services and…
Family violence · Referral and case planning
For Social workers
Financial Hardship Conversation Guide
A practitioner guide for opening respectful conversations about money, exploring income, debts and essentials, recognising financial abuse and making well-matched referrals.
Financial hardship · Referral and case planning
For Community services and case workers
Finding Legal Help
A guide for workers and clients to free and low-cost legal help in Australia, matching common legal problems with the type of service that…
Legal help · Referral and case planning
For Allied health and multidisciplinary teams
First Appointment Information Letter
A plain-language template letter for first appointments, explaining what to expect, what to bring, costs, accessibility, cancellations, privacy and how to contact the service.
Appointment information · Client engagement
For Community services and case workers
First Meeting and Engagement Guide for Case Workers
A guide and checklist for first meetings with new clients: preparing, explaining the service and confidentiality honestly, gaining consent and agreeing what happens next.
Client engagement · Referral and case planning
For NDIS providers and support coordinators
First Meeting with a New Provider
A provider guide for first meetings with participants, with checklists for before, during and after the meeting focused on getting to know the person…
Choosing providers · Client engagement
For Community services and case workers
Food Security Plan
A practical plan for people struggling to afford enough food, mapping local food relief, community meals, low-cost options, cooking facilities and longer-term supports.
Emergency relief and food support · Food security
For Disability support workers
Friendships and Relationships (Easy Read)
An Easy Read guide about friendships and relationships: what good friends do, respect, saying no, consent, and what to do if a relationship does…
Accessible information · Healthy relationships
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