Resource Library
Practical worksheets, handouts, visual supports and guides for helping professionals. Search by keyword, filter by profession or topic, and preview each resource before you download.
Want something to use on screen? Try the interactive tools.
10 resources
For Community services and case workers
A checklist for exploring housing options with clients, from crisis and transitional accommodation to social, community and private rental, with eligibility, documents and next…
Housing and practical stability · Service navigation
For Social workers
A template for social workers and teams to map local services and supports by need, recording contacts, eligibility, costs, wait times, cultural safety and…
Community resources · Referral and case planning
For Community services and case workers
A digital inclusion checklist for clients, covering devices, data and internet, skills, setting up email and government accounts, staying safe and where to learn…
Digital inclusion · Online safety
For Social workers
A checklist for helping people navigate Australian Government income support, from documents and online accounts to appointments, reporting obligations and asking for a review.
Financial hardship · Income support
For Community services and case workers
A checklist for workers supporting people newly arrived in Australia, covering health, income, banking, housing, education, English classes, interpreters, community connection and specialist services.
Cultural responsiveness · Service navigation
For Community services and case workers
A checklist and record for preparing warm, consent-based referrals: confirming the need, preferences, information to share, follow-up and what happens while the person waits.
Referral and case planning · Service navigation
For Community services and case workers
A step-by-step checklist for helping clients obtain or replace identity documents, starting with the documents that unlock others, with fee waiver prompts and a…
Identity documents · Service navigation
For Community services and case workers
A checklist for families and workers enrolling children in school or child care, covering documents, immunisation records, subsidies, uniforms, transport and additional needs.
Parenting support · School and child care enrolment
For Community services and case workers
A person-centred map of the services someone is involved with, what each one does, key contacts, next steps and who to call when.
Service navigation · Support networks
For Community services and case workers
A practical script and checklist for warm referrals, introducing a client to another service with their consent so they do not have to tell…
Referral and case planning · Service navigation
Practitioner Plus membership
Start with a free account, then upgrade to Plus for the full premium library, favourites and new releases.
