About this resource
Many services now require online access. This checklist covers having a device, data or internet, basic skills, setting up an email and government accounts, staying safe online and where to learn more, with a plan for next steps.
Purpose
To help clients get online and access services that increasingly require digital access.
Who it is for
Primary profession: Community services and case workers. Also relevant for social workers, disability support workers.
Client or participant group: Adults with limited digital access or skills, and the workers supporting them.
Practice setting: Community, housing, library and outreach services.
Suggested uses
- Case planning
- Digital literacy sessions
- Supporting older clients
- Preparing for online applications
Instructions for practitioners
- Ask about access and confidence without assumptions.
- Explore low-cost devices and data options locally.
- Support skills step by step.
- Help clients set strong passwords they can remember.
Instructions for clients or participants
- Tick what you have.
- Choose what to learn next.
- Ask for help.
Accessibility considerations
Hands-on support. Large-print guides.
Scope and limitations
General digital inclusion support. Workers should not hold clients' passwords.
Research basis
Case management practice standards describe assessment, planning, coordination, review and planned exits with the person at the centre. Australian eSafety guidance supports young people, families and educators to stay safe online and to report harm.
- Case Management Society of Australia and New Zealand. (2013). National standards of practice for case management (3rd ed.). https://www.cmsa.org.au/
- eSafety Commissioner. Advice and resources for young people, parents and educators. https://www.esafety.gov.au/
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced.
