About this resource
Participants often fall between systems. This guide outlines, in general terms, how NDIS supports relate to health, mental health, education, transport, housing and justice systems, with prompts for identifying responsibilities, escalating gaps and recording outcomes.
Purpose
To help navigate the boundaries between NDIS and mainstream systems.
Who it is for
Primary profession: NDIS providers and support coordinators. Also relevant for social workers, allied health and multidisciplinary teams.
Client or participant group: Support coordinators and providers.
Practice setting: Support coordination.
Suggested uses
- Complex cases
- Hospital discharge
- School supports
- Training
Instructions for practitioners
- Check current NDIS guidance on responsibilities between systems.
- Identify which system is responsible for each need.
- Escalate gaps through appropriate channels.
- Keep the participant informed.
Accessibility considerations
Explain to participants in plain language.
Scope and limitations
General guidance. It is not an official NDIS document. Responsibilities are set by current NDIS and government policy.
Research basis
This resource is designed to align with the NDIS Practice Standards and Code of Conduct; using it does not by itself demonstrate compliance. Case management practice standards describe assessment, planning, coordination, review and planned exits with the person at the centre.
- Case Management Society of Australia and New Zealand. (2013). National standards of practice for case management (3rd ed.). https://www.cmsa.org.au/
- NDIS Quality and Safeguards Commission. NDIS Code of Conduct. https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct
- NDIS Quality and Safeguards Commission. NDIS Practice Standards and Quality Indicators. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced.
