About this resource
Settling in a new country involves many systems at once. This checklist covers health and Medicare, income support, banking and tax, housing, school and child care, English classes, interpreters, community and cultural connection, and specialist services, including for survivors of torture and trauma.
Purpose
To support a smooth, complete start in Australia.
Who it is for
Primary profession: Community services and case workers. Also relevant for social workers, youth workers.
Client or participant group: Workers supporting newly arrived migrants and refugees.
Practice setting: Settlement, community and health services.
Suggested uses
- Settlement case planning
- Intake
- Referral planning
- Training new workers
Instructions for practitioners
- Use professional interpreters.
- Check eligibility, which depends on visa type.
- Prioritise urgent needs.
- Connect with community and cultural groups if wanted.
Instructions for clients or participants
- Work through the list with your worker.
- Ask questions.
- Keep your documents safe.
Accessibility considerations
Interpreters and translated information.
Scope and limitations
A general checklist. Eligibility depends on visa type and changes over time.
Research basis
Cultural safety asks practitioners to examine their own power and bias, and is defined by the experience of the person receiving care. Case management practice standards describe assessment, planning, coordination, review and planned exits with the person at the centre.
- Case Management Society of Australia and New Zealand. (2013). National standards of practice for case management (3rd ed.). https://www.cmsa.org.au/
- Curtis, E., Jones, R., Tipene-Leach, D., Walker, C., Loring, B., Paine, S. J., & Reid, P. (2019). Why cultural safety rather than cultural competency is required to achieve health equity: a literature review and recommended definition. International Journal for Equity in Health, 18(1), 174. https://doi.org/10.1186/s12939-019-1082-3
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced.
