About this resource
Without identification it is hard to open a bank account, rent, get income support or start work. This checklist helps workers and clients rebuild ID in a sensible order, starting with documents that help obtain others, with prompts to ask about fee waivers and support letters, and a tracker.
Purpose
To help clients rebuild identification step by step.
Who it is for
Primary profession: Community services and case workers. Also relevant for social workers, youth workers.
Client or participant group: Adults and young people without identification, including people experiencing homelessness or leaving custody.
Practice setting: Housing, emergency relief, justice and community services.
Suggested uses
- Case planning
- Supporting people experiencing homelessness
- Post-release support
- Young people leaving care
Instructions for practitioners
- Find out what documents the client has, including expired ones.
- Check current requirements with each agency.
- Ask about fee waivers or concessions.
- Provide support letters where agencies accept them.
Instructions for clients or participants
- Tick what you have.
- Work through the steps with your worker.
- Keep copies somewhere safe.
Accessibility considerations
Workers can complete forms with the client. Interpreters can support.
Scope and limitations
General navigation support. Requirements and fees differ between agencies, states and territories; check before applying.
Research basis
Case management practice standards describe assessment, planning, coordination, review and planned exits with the person at the centre.
- Case Management Society of Australia and New Zealand. (2013). National standards of practice for case management (3rd ed.). https://www.cmsa.org.au/
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced.
