For NDIS providers and support coordinators
Access to Supports Policy
How people enter your service, how waiting lists work, and how you explain a decision not to provide support.
Audit readiness · NDIS policies and procedures
Topic
NDIS policies and procedures
Editable policies and procedures for registered NDIS providers, organised around the Core Module and supplementary modules of the NDIS Practice Standards.
52 resources
For NDIS providers and support coordinators
Behaviour Support and Restrictive Practices Policy
What implementing providers must do: follow behaviour support plans, seek authorisation, report monthly and reduce restrictive practices.
Behaviour as communication · NDIS policies and procedures
For NDIS providers and support coordinators
Child Safety and Wellbeing Policy
How your organisation keeps children and young people safe, if you work with them.
Child protection · NDIS policies and procedures
For NDIS providers and support coordinators
Conflict of Interest Policy
How your organisation declares and manages actual, potential and perceived conflicts of interest, and avoids kickbacks and inducements.
Audit readiness · Conflicts of interest
For NDIS providers and support coordinators
Continuity of Supports Policy
How your organisation keeps supports going when workers are away, plans change or something goes wrong.
Audit readiness · NDIS policies and procedures
For NDIS providers and support coordinators
Cultural Safety and Individual Values Policy
How your organisation respects each person's culture, language, faith, identity and values, including Aboriginal and Torres Strait Islander participants.
Cultural safety · NDIS policies and procedures
For NDIS providers and support coordinators
Data Breach Response Plan
What to do in the first hours and days after personal information is lost, stolen or sent to the wrong person.
Confidentiality · Documentation and record keeping
For NDIS providers and support coordinators
Death of a Participant Procedure
What to do when a participant dies, including emergency response, reporting, and supporting people who are grieving.
Grief and loss · Incident management
For NDIS providers and support coordinators
Early Childhood Supports Policy
How your organisation delivers family-centred, inclusive early childhood supports in everyday settings.
Audit readiness · Children and young people
For NDIS providers and support coordinators
Emergency and Disaster Management Policy
How your organisation prepares for, responds to and recovers from emergencies and disasters, with participants at the centre.
Audit readiness · Emergency preparedness
For NDIS providers and support coordinators
Feedback and Complaints Policy and Procedure
A complaints system built around the NDIS complaints rules: easy to use, fair, and recorded for 7 years.
Audit readiness · Handling complaints
For NDIS providers and support coordinators
Financial Management and NDIS Claiming Policy
How your organisation prices, invoices and claims correctly, with evidence for each claim, inside the new 90-day window from 1 December 2026.
Audit readiness · Documentation and record keeping
For NDIS providers and support coordinators
Governance and Operational Management Policy
How your organisation is run: who decides, how decisions are checked, and how the people in charge stay informed.
Audit readiness · NDIS policies and procedures
For NDIS providers and support coordinators
High Intensity Daily Personal Activities Policy
How your organisation assesses, plans, trains for and reviews high intensity supports, using the NDIS Commission's skills descriptors.
Audit readiness · Care and support planning
For NDIS providers and support coordinators
Home Visits and Lone Worker Safety Procedure
How workers who work alone stay safe, check in and get help.
NDIS policies and procedures · Safeguarding
For NDIS providers and support coordinators
Hospital Transfer and Discharge Procedure
How to make sure hospital staff have what they need, and that people come home safely.
Audit readiness · Discharge and transition planning
For NDIS providers and support coordinators
Housemate Conflict, Bullying and Intimidation Procedure
What workers do when people who share a home hurt, frighten or bully each other.
NDIS policies and procedures · Safeguarding
For NDIS providers and support coordinators
Human Resource Management Policy
How your organisation recruits, inducts, supervises, trains and supports workers.
Audit readiness · NDIS policies and procedures
For NDIS providers and support coordinators
Incident Management Policy and Procedure
How workers and managers respond to, record, report and learn from incidents, including reportable incidents.
Audit readiness · Incident management
For NDIS providers and support coordinators
Independence, Informed Choice and Advocacy Policy
How your organisation supports people to make their own decisions, take risks that matter to them and use an advocate.
NDIS policies and procedures · Rights
For NDIS providers and support coordinators
Infection Prevention and Control Policy
Standard precautions, outbreak planning and worker training for infection prevention in homes and services.
Audit readiness · Infection prevention and control
For NDIS providers and support coordinators
Information and Records Management Policy
How your organisation creates, stores, keeps and destroys records, including the 7-year rules.
Audit readiness · Documentation and record keeping
For NDIS providers and support coordinators
Mealtime Management Policy and Procedure
How workers support safe, nutritious and enjoyable meals, including for people with swallowing difficulties.
Audit readiness · Mealtime support
For NDIS providers and support coordinators
Medication Management Policy and Procedure
How workers support people with medication safely, including storage, records, PRN, errors and refusal.
Audit readiness · Medication support
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