About this resource
How workers support people with medication safely, including storage, records, PRN, errors and refusal. It is an editable template with a purpose, commitments, who does what, step-by-step procedures, the records that prove it happens, and the standards it relates to.
Purpose
To make sure each participant receives their medication safely, on time and as prescribed, and that errors are prevented and managed.
Who it is for
Primary profession: NDIS providers and support coordinators. Also relevant for disability support workers, allied health and multidisciplinary teams.
Client or participant group: Registered NDIS providers: directors, quality and compliance staff, house and team leaders.
Practice setting: Registered NDIS providers, including supported independent living homes.
Suggested uses
- Building your policy manual before a certification or verification audit
- Replacing a policy that is out of date
- Worker induction and refresher training
- Yearly policy review with management and participants
Instructions for practitioners
- Replace everything in square brackets and delete what does not apply.
- Check every step against what your workers really do, and change the step or the practice.
- Have your governing body or owner approve and date it, and list it in your Policy and Document Control Register.
- Train workers in it, keep the training record, and give participants an accessible version where it affects them.
Accessibility considerations
Clear headings and numbered steps. The Word version is fully editable so you can add your logo and details.
Scope and limitations
An editable template and practical record. It is not legal advice and does not by itself show that a provider meets the NDIS Practice Standards. Check it against the current Practice Standards, NDIS rules, your registration groups and your state or territory's laws, and adapt it to how your service really works. Rules on who may administer medicines, and on Schedule 8 medicines, differ by state and territory. Have a pharmacist or registered nurse review your procedure.
Higher-risk topic: use only within your training, supervision and organisational procedures.
Research basis
The Core Module expects records that clearly identify each participant's medication and dose, workers who understand effects, side effects and what to do after an incident, and secure storage accessed only by trained workers. National guidance sets out principles for managing medicines in the community. Implementing providers must obtain authorisation under state or territory arrangements, lodge evidence with the NDIS Commission, and report monthly on regulated restrictive practices, including when a practice was not used. Use that is unauthorised or not in line with a behaviour support plan is a reportable incident.
- Australian Pharmaceutical Advisory Council. (2006). Guiding principles for medication management in the community. Department of Health, Disability and Ageing. https://www.health.gov.au/resources/publications/guiding-principles-for-medication-management-in-the-community
- National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018 (Cth). https://www.legislation.gov.au/F2018L00632/latest/text
- NDIS Quality and Safeguards Commission. (2026). Rules for implementing providers. https://www.ndiscommission.gov.au/rules-and-standards/behaviour-support-and-restrictive-practices/rules-implementing-providers
- NDIS Quality and Safeguards Commission. NDIS Practice Standards and Quality Indicators. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
- NDIS Quality and Safeguards Commission. Supplementary module: Implementing behaviour support plans. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards/supplementary-module-implementing-behaviour-support
What is included
A 3-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced. Written for Practitioner Plus from the NDIS Practice Standards and NDIS rules listed in the research basis; no third-party template was used. It is not an NDIS Commission form.
