Topic
Accessible ways for people to give feedback and raise concerns.
12 resources
For NDIS providers and support coordinators
An accessible feedback form with faces, simple questions and space for compliments, concerns and ideas, explaining how feedback is used and other ways to…
Accessible information · Feedback and complaints
For Community services and case workers
A short, accessible feedback survey for community services, asking about respect, being listened to, getting help, ease of access and suggestions, with an anonymous…
Client engagement · Feedback and complaints
For Social workers
A plain-language complaint letter template clients can adapt, with guidance on describing what happened, the impact, what they want, deadlines and where to go…
Advocacy and self-advocacy · Complaints
For NDIS providers and support coordinators
A complaints register and good-practice checklist that follow the NDIS complaints management rules, from acknowledgement and support to outcome, learning and 7-year records.
Audit readiness · Feedback and complaints
For NDIS providers and support coordinators
A register for every improvement that comes from feedback, complaints, incidents, audits and worker ideas, from the issue through to evidence that the change…
Audit readiness · Feedback and complaints
For Community services and case workers
A guide for gathering feedback when a client's service ends, covering what helped, what could be better, how they are going now, ongoing supports…
Case review and exit planning · Exit feedback
For NDIS providers and support coordinators
An Easy Read guide for participants on giving feedback and making complaints: your right to speak up, how to do it, what happens next…
Accessible information · Advocacy and self-advocacy
For Disability support workers
An Easy Read guide to speaking up when something is not right in everyday life, from shops to health and housing services, with simple…
Accessible information · Advocacy and self-advocacy
For NDIS providers and support coordinators
A short, accessible check-in for providers and support coordinators to ask participants how their supports are going, what is working, what is not and…
Feedback and complaints · Participant satisfaction
For Community services and case workers
A guide for community services staff on receiving and responding to complaints, covering listening, acknowledging, investigating, responding, learning and supporting staff.
Feedback and complaints · Handling complaints
For Social workers
A plain-language explainer of what clients can expect from a service, including respect, privacy, information and complaints, and what the service asks of them,…
Client rights and responsibilities · Feedback and complaints
For Allied health and multidisciplinary teams
A short feedback form for allied health clients and families about goals, explanations, involvement in decisions, home programs and overall experience, with an anonymous…
Feedback and complaints · Progress review
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