About this resource
Participants can choose and change their providers. This checklist walks through the process: being clear about what is not working and what they want instead, checking notice periods in the current service agreement, finding and meeting new providers, planning the handover and making sure essential supports continue.
Purpose
To help participants exercise choice and control when changing providers, without gaps in essential supports.
Who it is for
Primary profession: NDIS providers and support coordinators. Also relevant for disability support workers.
Client or participant group: NDIS participants who want to change a provider, and the support coordinators who assist them.
Practice setting: Support coordination and participant planning.
Suggested uses
- Supporting a participant to change providers
- Planning around notice periods
- Preparing handover information with consent
- Avoiding gaps in essential supports
Instructions for practitioners
- Explore what is not working and what the participant wants instead.
- Check the current service agreement for notice periods and conditions.
- Support the participant to find and meet options, and to choose.
- Plan handover information with the participant's consent.
- Make sure essential supports continue throughout.
Instructions for clients or participants
- Say what is not working and what you want instead.
- Choose your new provider.
- Decide what information to share.
Accessibility considerations
Use plain language or Easy Read. Allow time to meet new providers and include trusted supporters chosen by the participant.
Scope and limitations
A practice checklist. It does not provide legal advice about service agreements and is not an official NDIS document. Check current NDIS guidance and the agreement itself.
Research basis
Case management practice standards describe assessment, planning, coordination, review and planned exits with the person at the centre. Human rights frameworks and research on the dignity of risk support people's right to make their own choices, including choices that involve some risk.
- Case Management Society of Australia and New Zealand. (2013). National standards of practice for case management (3rd ed.). https://www.cmsa.org.au/
- Ibrahim, J. E., & Davis, M. (2013). Impediments to applying the ‘dignity of risk’ principle in residential aged care services. Australasian Journal on Ageing, 32(3), 188–193. https://doi.org/10.1111/ajag.12014
- United Nations. (2006). Convention on the Rights of Persons with Disabilities. https://www.ohchr.org/en/instruments-mechanisms/instruments/convention-rights-persons-disabilities
What is included
A 3-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced.
