Resource Library
Practical worksheets, handouts, visual supports and guides for helping professionals. Search by keyword, filter by profession or topic, and preview each resource before you download.
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6 resources
For Community services and case workers
A checklist for exploring housing options with clients, from crisis and transitional accommodation to social, community and private rental, with eligibility, documents and next…
Housing and practical stability · Service navigation
For Social workers
A template for social workers and teams to map local services and supports by need, recording contacts, eligibility, costs, wait times, cultural safety and…
Community resources · Referral and case planning
For Social workers
A checklist for helping people navigate Australian Government income support, from documents and online accounts to appointments, reporting obligations and asking for a review.
Financial hardship · Income support
For Community services and case workers
A checklist for workers supporting people newly arrived in Australia, covering health, income, banking, housing, education, English classes, interpreters, community connection and specialist services.
Cultural responsiveness · Service navigation
For Community services and case workers
A step-by-step checklist for helping clients obtain or replace identity documents, starting with the documents that unlock others, with fee waiver prompts and a…
Identity documents · Service navigation
For Community services and case workers
A practical script and checklist for warm referrals, introducing a client to another service with their consent so they do not have to tell…
Referral and case planning · Service navigation
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