About this resource
Knowing tenancy rights helps people stay housed. This checklist covers common issues: repairs, rent increases, privacy and entry, bond, discrimination, ending a lease and where to get free advice, with notes for each client situation.
Purpose
To help tenants know and use their rights.
Who it is for
Primary profession: Community services and case workers. Also relevant for social workers, youth workers.
Client or participant group: Case workers supporting tenants.
Practice setting: Housing, community and youth services.
Suggested uses
- Tenancy support
- Case planning
- Training new workers
- Advocacy
Instructions for practitioners
- Check current laws in your state or territory.
- Refer to free tenancy advice services.
- Help keep written records.
- Act early on notices.
Accessibility considerations
Interpreters and plain language.
Scope and limitations
General information. Tenancy laws differ between states and territories. It is not legal advice.
Research basis
Case management practice standards describe assessment, planning, coordination, review and planned exits with the person at the centre. Human rights frameworks and research on the dignity of risk support people's right to make their own choices, including choices that involve some risk.
- Case Management Society of Australia and New Zealand. (2013). National standards of practice for case management (3rd ed.). https://www.cmsa.org.au/
- Ibrahim, J. E., & Davis, M. (2013). Impediments to applying the ‘dignity of risk’ principle in residential aged care services. Australasian Journal on Ageing, 32(3), 188–193. https://doi.org/10.1111/ajag.12014
- United Nations. (2006). Convention on the Rights of Persons with Disabilities. https://www.ohchr.org/en/instruments-mechanisms/instruments/convention-rights-persons-disabilities
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced.
