About this resource
Reference checks are a key safeguard. Speak directly to a supervisor, and verify who they are. Ask specifically about conduct concerns and investigations.
Purpose
A structured phone reference check covering conduct, safety and whether the referee would re-employ.
Who it is for
Primary profession: NDIS providers and support coordinators. Also relevant for disability support workers.
Client or participant group: Registered NDIS providers: directors, quality and compliance staff, house and team leaders.
Practice setting: Registered NDIS providers, including supported independent living homes.
Suggested uses
- Day-to-day records for a registered provider
- Audit evidence that a process is used in practice
- Induction and team training
Instructions for practitioners
- Add your organisation's name and details, and delete what does not apply.
- Show workers how and when to use it, and where completed copies are stored.
- Complete it at the time, in plain and respectful language.
- Check a sample regularly and add any improvements to your Continuous Improvement Register.
Accessibility considerations
Clear tables with room to write. The Word version can be filled in on screen.
Scope and limitations
An editable template and practical record. It is not legal advice and does not by itself show that a provider meets the NDIS Practice Standards. Check it against the current Practice Standards, NDIS rules, your registration groups and your state or territory's laws, and adapt it to how your service really works.
Research basis
The NDIS worker screening rules require records of risk assessed roles and of each worker's screening check, kept for 7 years, and the Practice Standards require documented induction (including the NDIS worker orientation module), training, infection control training and supervision.
- National Disability Insurance Scheme (Practice Standards–Worker Screening) Rules 2018 (Cth). https://www.legislation.gov.au/F2018L00887/latest/text
- NDIS Quality and Safeguards Commission. NDIS Practice Standards and Quality Indicators. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
- NDIS Quality and Safeguards Commission. Worker screening for registered providers. https://www.ndiscommission.gov.au/providers/worker-screening
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced. Written for Practitioner Plus from the NDIS Practice Standards and NDIS rules listed in the research basis; no third-party template was used. It is not an NDIS Commission form.
