Resource Library
Practical worksheets, handouts, visual supports and guides for helping professionals. Search by keyword, filter by profession or topic, and preview each resource before you download.
Want something to use on screen? Try the interactive tools.
4 resources
For Community services and case workers
A short, accessible feedback survey for community services, asking about respect, being listened to, getting help, ease of access and suggestions, with an anonymous…
Client engagement · Feedback and complaints
For Community services and case workers
A reflection for workers and teams on why people may not engage with a service, looking at practical, emotional, cultural and service barriers, and…
Client engagement · Critical reflection
For Community services and case workers
A non-punitive guide for following up missed appointments, covering contact attempts, checking welfare, understanding barriers, re-engaging and escalating concerns when needed.
Client engagement · Engagement and follow-up
For Counsellors and therapists
A plain-language explainer for new clients covering what counselling is, the first sessions, confidentiality and its limits, their rights, getting the most out of…
Client engagement · Psychoeducation
Practitioner Plus membership
Start with a free account, then upgrade to Plus for the full premium library, favourites and new releases.
