Topic
What makes services hard to use, and how to reduce it.
2 resources
For Community services and case workers
A reflection for workers and teams on why people may not engage with a service, looking at practical, emotional, cultural and service barriers, and…
Client engagement · Critical reflection
For Community services and case workers
A problem-solving tool for working through transport barriers with clients, covering where they need to go, current barriers, options, costs and concessions, and a…
Problem-solving · Service access barriers
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