Topic
Making health information easy to understand and act on.
8 resources
For Allied health and multidisciplinary teams
A set of prompt cards for checking understanding with people who have communication or cognitive difficulties, covering question styles, signs of misunderstanding and adjustments.
Communication partner strategies · Health literacy
For Allied health and multidisciplinary teams
A plain-language template letter for first appointments, explaining what to expect, what to bring, costs, accessibility, cancellations, privacy and how to contact the service.
Appointment information · Client engagement
For Allied health and multidisciplinary teams
A plan for designing appointments that support understanding, covering preparation, plain language, visual aids, teach-back, written take-home information and follow-up.
Appointment information · Health literacy
For Allied health and multidisciplinary teams
A checklist for designing home programs that fit into daily life, covering goals, number of activities, routines, instructions, demonstration, tracking and review.
Health literacy · Home programs
For Allied health and multidisciplinary teams
A practice guide for informed consent conversations: what to explain, checking understanding, voluntariness, supported decision-making, the right to decline and documenting consent.
Health literacy · Informed consent
For Allied health and multidisciplinary teams
A one-page plain-language summary template for clinical reports, covering why we met, what we found, what it means, what we recommend and what happens…
Health literacy · Plain language reports
For Allied health and multidisciplinary teams
A practitioner checklist for using teach-back to check understanding: plain language, chunking information, asking the person to explain in their own words and re-teaching…
Health communication · Health literacy
For Allied health and multidisciplinary teams
Plain-language templates for communicating with people on a waitlist: acknowledging a referral, expected wait, what to do in the meantime, check-in messages and when…
Client engagement · Health literacy
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