Topic
Re-engaging people after missed contact.
2 resources
For Community services and case workers
A non-punitive guide for following up missed appointments, covering contact attempts, checking welfare, understanding barriers, re-engaging and escalating concerns when needed.
Client engagement · Engagement and follow-up
For Social workers
Message templates and a conversation guide for social workers reconnecting with clients after missed appointments, focusing on welfare, barriers and making it easy to…
Client engagement · Engagement and follow-up
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