About this resource
Accessible information about a service helps people make choices. This Easy Read template has sections for who we are, what we do, what happens at appointments, costs, your rights and how to contact us, ready to adapt with the service's own details and photos.
Purpose
To help services provide accessible information about themselves.
Who it is for
Primary profession: Allied health and multidisciplinary teams. Also relevant for speech pathologists, disability support workers.
Client or participant group: Allied health services preparing accessible information.
Practice setting: Clinics, community health and disability services.
Suggested uses
- Service information packs
- Websites
- Onboarding
- Accessibility improvements
Instructions for practitioners
- Replace the placeholders with your service's details.
- Use photos of your staff and building.
- Test with people who will use it.
- Review regularly.
Accessibility considerations
Easy Read layout with one idea per line and symbols. Should be user tested with people with intellectual disability.
Scope and limitations
A template. Easy Read information should be user tested.
Research basis
Easy Read standards and disability rights frameworks support people's right to accessible information; test Easy Read materials with the people who will use them. Clear, plain-language information and checking understanding (teach-back) improve understanding, safety and quality of care.
- Australian Commission on Safety and Quality in Health Care. (2014). Health literacy: Taking action to improve safety and quality. ACSQHC. https://www.safetyandquality.gov.au/publications-and-resources/resource-library/health-literacy-taking-action-improve-safety-and-quality
- Australian Government. Style Manual: Plain language and word choice. https://www.stylemanual.gov.au/writing-and-designing-content/clear-language-and-writing-style/plain-language-and-word-choice
- Inclusion Europe. (2009). Information for all: European standards for making information easy to read and understand. https://www.inclusion-europe.eu/easy-to-read-standards-guidelines/
- Talevski, J., Wong Shee, A., Rasmussen, B., Kemp, G., & Beauchamp, A. (2020). Teach-back: A systematic review of implementation and impacts. PLOS ONE, 15(4), e0231350. https://doi.org/10.1371/journal.pone.0231350
- United Nations. (2006). Convention on the Rights of Persons with Disabilities. https://www.ohchr.org/en/instruments-mechanisms/instruments/convention-rights-persons-disabilities
What is included
A 2-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced. Symbols are original line drawings created for Practitioner Plus.
