About this resource
Shift notes are evidence that supports were delivered and they back up claims. This form prompts for start and finish times, what the person did and said, goal progress, health and anything for the next shift.
Purpose
A shift note form covering support delivered, the person's voice, goals, health, and what the next shift should know.
Who it is for
Primary profession: NDIS providers and support coordinators. Also relevant for disability support workers, community services and case workers.
Client or participant group: Registered NDIS providers: directors, quality and compliance staff, house and team leaders.
Practice setting: Registered NDIS providers, including supported independent living homes.
Suggested uses
- Daily notes in SIL and in-home support
- Evidence behind NDIS claims
- Team handover
Instructions for practitioners
- Add your organisation's name and details, and delete what does not apply.
- Show workers how and when to use it, and where completed copies are stored.
- Complete it at the time, in plain and respectful language.
- Check a sample regularly and add any improvements to your Continuous Improvement Register.
Accessibility considerations
Clear tables with room to write. The Word version can be filled in on screen.
Scope and limitations
An editable template and practical record. It is not legal advice and does not by itself show that a provider meets the NDIS Practice Standards. Check it against the current Practice Standards, NDIS rules, your registration groups and your state or territory's laws, and adapt it to how your service really works.
Research basis
Registered NDIS providers are assessed against the Core Module of the NDIS Practice Standards. The quality indicators expect documented systems that are used in practice, not only written down. This document is organised around those indicators; using it does not by itself demonstrate compliance. The NDIS Amendment (Securing the NDIS for Future Generations) Act 2026 shortens the time to claim from 2 years to 90 days from 1 December 2026, requires records of payment and receipt of NDIS funds to be kept for 7 years, adds offences for false information, destroying records and kickbacks, strengthens whistleblower protections, and expands mandatory registration for higher-risk supports from 1 July 2027.
- Department of Health, Disability and Ageing. (2026). About the changes to the NDIS. https://www.health.gov.au/our-work/ndis-legislation-changes/amendments/ndis-amendment-securing-the-ndis-for-future-generations-bill-2026/about-the-changes-to-the-ndis
- National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018 (Cth). https://www.legislation.gov.au/F2018L00631/latest/text
- National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018 (Cth). https://www.legislation.gov.au/F2018L00700/latest/text
- NDIS Quality and Safeguards Commission. (2026). Parliament passed NDIS Amendment (Securing the NDIS for Future Generations) Act 2026. https://www.ndiscommission.gov.au/media-centre/parliament-passed-ndis-amendment-securing-ndis-future-generations-act-2026
- NDIS Quality and Safeguards Commission. NDIS Practice Standards and Quality Indicators. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
What is included
A 3-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced. Written for Practitioner Plus from the NDIS Practice Standards and NDIS rules listed in the research basis; no third-party template was used. It is not an NDIS Commission form.
