Resource Library
Practical worksheets, handouts, visual supports and guides for helping professionals. Search by keyword, filter by profession or topic, and preview each resource before you download.
Want something to use on screen? Try the interactive tools.
6 resources
For NDIS providers and support coordinators
An accessible feedback form with faces, simple questions and space for compliments, concerns and ideas, explaining how feedback is used and other ways to…
Accessible information · Feedback and complaints
For Social workers
A plain-language complaint letter template clients can adapt, with guidance on describing what happened, the impact, what they want, deadlines and where to go…
Advocacy and self-advocacy · Complaints
For NDIS providers and support coordinators
A complaints register and good-practice checklist that follow the NDIS complaints management rules, from acknowledgement and support to outcome, learning and 7-year records.
Audit readiness · Feedback and complaints
For NDIS providers and support coordinators
An Easy Read guide for participants on giving feedback and making complaints: your right to speak up, how to do it, what happens next…
Accessible information · Advocacy and self-advocacy
For Disability support workers
An Easy Read guide to speaking up when something is not right in everyday life, from shops to health and housing services, with simple…
Accessible information · Advocacy and self-advocacy
For NDIS providers and support coordinators
A short, accessible check-in for providers and support coordinators to ask participants how their supports are going, what is working, what is not and…
Feedback and complaints · Participant satisfaction
Practitioner Plus membership
Start with a free account, then upgrade to Plus for the full premium library, favourites and new releases.
