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2 resources
For NDIS providers and support coordinators
A complaints register and good-practice checklist that follow the NDIS complaints management rules, from acknowledgement and support to outcome, learning and 7-year records.
Audit readiness · Feedback and complaints
For Community services and case workers
A guide for community services staff on receiving and responding to complaints, covering listening, acknowledging, investigating, responding, learning and supporting staff.
Feedback and complaints · Handling complaints
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