Topic
What people can expect from services and what services ask of them.
2 resources
For Community services and case workers
A plain-language explainer for clients starting case management, covering what case management is, what to expect from your worker, your role, privacy, feedback and…
Case management · Client rights and responsibilities
For Social workers
A plain-language explainer of what clients can expect from a service, including respect, privacy, information and complaints, and what the service asks of them,…
Client rights and responsibilities · Feedback and complaints
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