About this resource
This plan identifies critical supports, what could interrupt them, who leads, and how to recover. Use it with your Emergency and Disaster Management Policy.
Purpose
A plan to keep critical supports going through outages, staff shortages, cyber incidents or loss of a home.
Who it is for
Primary profession: NDIS providers and support coordinators.
Client or participant group: Directors, owners, quality and compliance staff of registered NDIS providers.
Practice setting: Registered NDIS providers, including supported independent living homes.
Suggested uses
- Day-to-day records for a registered provider
- Audit evidence that a process is used in practice
- Induction and team training
Instructions for practitioners
- Add your organisation's name and details, and delete what does not apply.
- Show workers how and when to use it, and where completed copies are stored.
- Complete it at the time, in plain and respectful language.
- Check a sample regularly and add any improvements to your Continuous Improvement Register.
Accessibility considerations
Clear tables with room to write. The Word version can be filled in on screen.
Scope and limitations
An editable template and practical record. It is not legal advice and does not by itself show that a provider meets the NDIS Practice Standards. Check it against the current Practice Standards, NDIS rules, your registration groups and your state or territory's laws, and adapt it to how your service really works.
Research basis
Person-centred emergency preparedness research shows the value of planning with people with disability around their own support needs, and surveys of Australian providers show gaps in emergency preparedness; the Practice Standards require plans that are consulted on, communicated, tested and reviewed. Registered NDIS providers must notify the NDIS Commission of significant changes and events, as soon as possible after becoming aware the change will happen or when it happens, whichever comes first.
- Crapis, C., Chang, K. y. J., & Villeneuve, M. (2024). A cross-sectional survey of Australian service providers’ emergency preparedness capabilities. Disability and Rehabilitation, 46(18), 4276–4286. https://doi.org/10.1080/09638288.2023.2270916
- NDIS Quality and Safeguards Commission. (2026). Notify us of changes or events. https://www.ndiscommission.gov.au/provider-registration/notify-us-changes-or-events
- NDIS Quality and Safeguards Commission. NDIS Practice Standards and Quality Indicators. https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
- Villeneuve, M. (2022). Disability-Inclusive Emergency Planning: Person-Centered Emergency Preparedness. Oxford Research Encyclopedia of Global Public Health. https://doi.org/10.1093/acrefore/9780190632366.013.343
What is included
A 3-page printable A4 PDF, including a practitioner notes page with the research basis (version 1.0).
Originality
Original Practitioner Plus content: wording, activity structure, layout and icons were created for this resource. No third-party worksheets, illustrations or text were reproduced. Written for Practitioner Plus from the NDIS Practice Standards and NDIS rules listed in the research basis; no third-party template was used. It is not an NDIS Commission form.
