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3 resources
For Allied health and multidisciplinary teams
Short, plain-language reminder templates for SMS, email and phone, with options for confirming, rescheduling and accessibility, designed to reduce missed appointments.
Appointment reminders · Client engagement
For Allied health and multidisciplinary teams
A plain-language template letter for first appointments, explaining what to expect, what to bring, costs, accessibility, cancellations, privacy and how to contact the service.
Appointment information · Client engagement
For Allied health and multidisciplinary teams
Plain-language templates for communicating with people on a waitlist: acknowledging a referral, expected wait, what to do in the meantime, check-in messages and when…
Client engagement · Health literacy
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